Consumer/Family Satisfaction Team

The Consumer/Family Satisfaction Team (C/FST) in Bradford & Sullivan County conducts confidential interviews to gather information from individuals who use mental health or drug and alcohol services. There are teams of peers who survey various agencies annually. Community Care Behavioral Health (CCBH) is a managed care organization that contracts for C/FST services to measure levels of satisfaction among all enrolled clients of public mental health services. Results of the surveys are shared with the local Community Support Program Committee, Bradford & Sullivan County Office of Mental Health, the provider agency and CCBH.